POZITIVE ENERGY: UNIVERGE BLUE® Success Story

Challenges

  • 4 contact centre sites (2 in UK, 2 in India)
  • Spiraling costs – twice the call costs they were quoted
  • Inadequate technical support

Solution

  • UNIVERGE BLUE CONNECT (UCaaS) Desktop App, Mobile App – 258 users
  • UNIVERGE BLUE ENGAGE Advanced (CCaaS) – 168 users

Results

  • Lowered IT & Admin costs by 80%
    Increased Team Efficiency by 90%
    Improved Communications by 85%
    Increased Company Xompetitiveness by 95%